Hi,
thank you very much for your support request.

The best way to export humanoid animations to FBX is by using the default setting (i.e. "Export to existing file"). Make sure to select the character's FBX file (of the character that you have assigned to the UMotion Pose Editor) as destination file. If you select the wrong FBX file as destination file, you get the errors tha you've mentioned in your other support request.

Unity's humanoid animation import pipeline works best when having a character mesh in the animation file. UMotion can only export the animation data itslef (not the mesh) so the "Export to existing file" mode is the way to have both mesh and animation data in the FBX file.

Best regards,
Peter

Hi chaitanya,
thank you very much for your support request.

1. Have you used the same character inside UMotion Pro as the one you are playing the animation on?
2. Does your character have scaling applied to any GameObject between the hips and the root?
3. Does the animation preview correctly in the inspector when you have the *.anim file selected?
   
4. Also, please try playing with the root motion settings shown in the inspector window of your *.anim clip.
5. Please try exporting the animation into the character's FBX model (instead of using the *.anim export). Further help on export settings: https://www.soxware.com/umotion-manual/ProjectSettings.html#ExportSettings

Please let me know how that goes.

Best regards,
Peter

Hi,
thank you very much for reaching out. I'm sorry to hear that you are having issues downloading your purchased asset from the Unity Asset Store. Please contact the asset store support for further assistance, as we as an asset provider do not have control over this type of asset store functionalities.

Thank you very much and I'm really sorry for the inconvenience.

Tip: Please double check that the account you are logged in inside your Unity editor is the same which you used to purchase the asset (and confirmed the Eula).

Best regards,
Peter

Hi,
thank you very much for your support request. At the time of writing, I do not know of any bug that could cause an animation clip to disappear from a UMotion project.

But here some additional information, that might help you explain your situation:

Unity saves *.asset files (like the UMotion Project file) as soon as you click on "File --> Save Project" or if you close Unity. Unintuitively, pressing CTRL + S only saves the scene, not all the *.asset files in your project.

UMotion does use Unity's undo/redo stack. So yes, when undo-ing in a "incautious" way you can accidentally undo changes done inside of UMotion.

Please let me know in case you have any follow-up questions.

Best regards,
Peter

Never mind! I am an idiot! I thought the idea was to use any animation, and you use a FBX model to apply that said animation to. I misunderstood it, but now I've got it working.

Hi Digital Adam,
is your character of type humanoid? For humanoid, only the "typical human bones" are enabled by default. You can enable additional bones from within the config mode in the pose editor:

1. Open config mode (in the Pose Editor)
   
2. In the rig hierarchy tree view, select the bones you want to enable
3. In the "Properties" tab, set "visibility" to "show".

In this video tutorial, you get a complete overview of the config mode: https://www.soxware.com/umotion-manual/Lesson5.html

Tip: For animating tails, I recommend selecting all tail bones at once (hold SHIFT while clicking on the "parent-most" bone of the tail). Then simply use the rotation tool. This evenly applies the rotation to all selected bones at once, creating a smooth and natural looking bend.

Please let me know in case you have any follow up questions.

Best regards,
Peter

Hi Joe,
thank you very much for your support request.

1) It automatically installs TextMeshPro into the project. I have been avoiding adding that to my project for various reasons, and didn't know it was required by your asset. Is there no way around that?

You can safely remove TextMeshPro from your project. UMotion doesn't require it.

2) When I install the pro package I get this error. I'm on Unity 6000.1.2f1. Are you able to update your scripts to support the more recent versions of Unity please?

UMotion supports a wide range of Unity versions. The API Updater just tells you, that it found some older API function calls (which UMotion needs to support older Untiy versions). You can safely confirm with "Yes". UMotion is tested and works fine under Unity 6.

3) If I try to open example scenes, I get this error spam in the console:
InvalidOperationException: You are trying to read Input using the UnityEngine.Input class, but you have switched active Input handling to Input System package in Player Settings.

The example scene uses the classic Unity GUI system. It only displays some 3D texts to give some description to the examples. You can create an empty Unity project that supports the classic Unity GUI just for trying the sample scene. In your actual work project, you can safely remove the entire "UMotion Examples" folder as it's not required by UMotion.

Please let me know in case you have any follow-up questions.

Best regards,
Peter