Answered

Error after first importing asset

Hencade 1 month ago updated by Peter - Soxware Developer 1 month ago 1

Good night! I hope you're well

Recently I acquired the UmotionPro Asset but when I opened the example scene I find this

Image 1438

I tried to re-install it, close the editor and open it but still no working. I am using unity 6 beta (6,000.0.0b13). Another thing that I could notice is to when open the Umotion Pro timeline and select any character of the example scene, the timeline is empty.
Thank you so much!

UMotion Version:
1.29p03
Unity Version:
Unity 6 beta (6.000.0.0b13

Answer

Answer
Answered

Hi,
thank you very much for your support request.

Looks like the Robot-Kyle model wasn't imported correctly into your project. Please try the following: Create a new empty Unity 6 project and import UMotion there. Does that fix the issue?

Best regards,
Peter

GOOD, I'M SATISFIED

I tried in a new project using same version and was working perfect. for anyone having the same problem in the future, it was because i was using another package form the asset store that use the same exact robot model as example, so when imported the Umotion Pro package this folder wasn´t replaced by this one.

thank you for the support!

Satisfaction mark by Hencade 1 month ago
Answer
Answered

Hi,
thank you very much for your support request.

Looks like the Robot-Kyle model wasn't imported correctly into your project. Please try the following: Create a new empty Unity 6 project and import UMotion there. Does that fix the issue?

Best regards,
Peter