Answered

Lost the root on converted animations

Jb Andre 3 months ago updated by Peter - Soxware Developer 3 months ago 3

Hello I lost the root of the humanoid animation converted to generic do you know why ? 

Animation Converter Version:
Unity Version:

Answer

Answer
Answered

Hi,

thank you very much for your support request.

Please make sure that in your generic character's "Rig" tab (shown in the Inspector), you have set the Root Node to the same transform that is used as "hips" in your humanoid avatar configuration (shown when clicking on "Configure..." in the Rig tab of your humanoid character).


If this doesn't help, please send me everything I need to reproduce your situation so that I can further investigate via the email support form. You can request a link to my Dropbox (via email) in case the file size exceeds the limit.

Best regards,

Peter

Answer
Answered

Hi,

thank you very much for your support request.

Please make sure that in your generic character's "Rig" tab (shown in the Inspector), you have set the Root Node to the same transform that is used as "hips" in your humanoid avatar configuration (shown when clicking on "Configure..." in the Rig tab of your humanoid character).


If this doesn't help, please send me everything I need to reproduce your situation so that I can further investigate via the email support form. You can request a link to my Dropbox (via email) in case the file size exceeds the limit.

Best regards,

Peter

I will send you the package Peter but I see that you have fixed that problem in the V1.03 where do we can get get it please ? 

Regards

You can send me an email with your invoice ID via the email support form so that I can send you the new version immediately. Otherwise you can get it on the asset store in the next one or two days (as soon as the asset store vetting team finished their review).

Best regards,
Peter